Booking Cancellation and Refund Policy
All courses and dive trips require a $100 deposit at time of booking, with the balance payable in full at or before commencement of the course or dive trip.
You are entitled to a full refund if you cancel up to 7 days before the course or dive trip commencement date. Cancellations within the 7 day period will incur a $50 cancellation fee.
Open Water Diver Course
There are occasions where students experience unexpected ear/sinus equalisation problems and physically cannot go underwater, this is not very common but it does happen. Your instructor will have techniques to assist students through this, but some people may have anatomical issues that cannot be overcome. If it is a temporary issue (i.e caused by a cold or flu) we can work around this by rescheduling. And then there are some people who "just don't like diving". Very few divers don't complete the Open Water Diver course, and most of those who do get hooked.
The following cancellation fees are applicable at different stages of the Open Water Diver course, with balance of fees paid for the course are refunded.
After the Introduction Evening (You have ownership of the PADI course manuals) - $150 cancellation fee
After starting the Theory Session - $200 cancellation fee
After starting the Pool Skills Session - $300 cancellation fee
After starting Coast Dives 1 and 2 - $350 cancellation fee
Before starting Coast Dives 3 and 4 - no refund
All Other Courses
The following cancellation fees are applicable at different stages of all other courses with the balance of fees paid for the course refunded.
After the Introduction Evening (You have ownership of the PADI course manuals) - $100 cancellation fee
Before starting Coast Dives - no refund
Scuba Refresh/Try Dives
The following cancellation fees are applicable for the Scuba Refresh and Try Dive programs.
After starting at the Pool - no refund for the pool cost, however full refund of additional coast costs if applicable.
After starting the Coast Dives - no refund.